Refund Policy

You can request a full refund of a one-time unlock within 30 days of purchase, for any reason at all - you do not need to give one. Just email support@pickchill.com from the address on your account.

We deliberately give longer than the law requires, so you never have to work out whether a statutory deadline has passed. If you are inside 30 days, you get your money back.

If we discontinue a paid feature you bought, we will refund it if you purchased it within 30 days before the discontinuation. If a feature is changed in a way that materially reduces what you paid for, contact us and we will make it right, which may include a refund.

If we shut PickChill down, we will announce it in advance where we reasonably can, and we will refund any one-time unlock purchased within 30 days before the shutdown announcement. A one-time unlock is access to a feature as it exists, not a promise of permanent availability - but we will not keep money for a paid feature we have removed from recent buyers.

If something is wrong, email us first at support@pickchill.com. We can almost always resolve it faster than a card dispute, usually with a refund. Opening a chargeback without contacting us may lead to the account being suspended while the dispute is handled.

This policy is in addition to any refund or cancellation right the law gives you where you live, and it never replaces one.

Consumers in the EU and UK generally have a 14-day right to withdraw from a digital purchase. Our 30-day refund window is longer than that, so if you are inside it you can simply ask, and we will refund you without needing to rely on any statutory deadline. Nothing here removes rights you have by law.

Your purchase is processed by Paddle, who is the seller of record. Refunds are returned to the original payment method through Paddle, which usually takes a few working days to appear depending on your bank or card issuer.

Refund requests and questions: support@pickchill.com. The full Terms of Service cover everything else.